About Haula Galadima

Haula is a PhD researcher specialising in Incident Response at the UCD. She holds a Master’s degree in Cybersecurity and Penetration Testing, with work experience in both defensive and offensive security.

Evaluating CSIRT Incident Response Capabilities Challenges: A Multi-Layered Evaluation Approach to Inform Future Technological Interventions

This presentation shares insights from a case study conducted on a large accredited CSIRT, illustrating a multi-layered evaluation approach to assess and enhance Incident Response (IR) capabilities. Using the Cube STSA (Social-Technical Systems Analysis) framework, we examined both social and technical factors across dimensions to identify problem areas and priorities for future improvement.

The evaluation highlighted gaps between perceived and actual IR dynamics, offering a refined understanding of team operations and fostering productive dialogue for future interventions. Attendees will gain actionable insights into major challenges in IR related to learning and resilience and also proposed future intervention areas that can improve CSIRT processes and organisational cyber resilience.